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Tactics In Selling
by
“‘Yes, do that, Johnnie,’ said the merchant. ‘His stuff looked all right to me when I bought it. I, myself, have not had time to pay much attention to it and I will have to take your word for these things, but, now that the question is up, we’ll see about it.’
“The clerk started to dig out my size but he couldn’t find a 38 in but three lots to save his life. I put these on and they fit to a ‘T’. I looked in the mirror myself and could see that the fit was perfect.
“‘Now, look here, Brother Green,’ said I, ‘what are you in business for? You are in business to buy the best stuff that you can for your money. Now, you remember you thought when you bought my goods that they were from one to two dollars a suit cheaper and just as good as anything you had seen. Now, if you can buy something from me just as good as another man can give you, and buy it cheaper, you are going to do it, aren’t you?’
“‘Why, to be sure, Jim,’ said Green, warming up.
“‘Now, look here, it isn’t the opinion of your clerk or your own opinion even that you care a rap for. The opinion that is worth something is that of the man who buys his goods from you. Now, you see very plainly that my stuff is good. Thirty-eight is a size of which you bought many and you haven’t that size left in but three lines out of ten. Here you see very plainly that my goods have moved faster than any other clothing you have bought this season; and, as far as the fit is concerned, you see full well, that other stuff didn’t fit Johnnie because he isn’t built right. You did see–and you do see–I have one of them on right now–that my clothing fits a well-built man.’
“I saw that I had the old man on my side and I knew that Johnnie had dropped several points in his estimation. The truth of the matter was the clerk was knocking on me in favor of one of his old friends. Of course I wouldn’t come right out and say this but the old man himself grew wise on this point because that afternoon he came down by himself and bought from me a good, fat bill. The clerk simply killed himself by not being fair with me. No clerk who expects promotion can afford to play favorites.”
“It’s all right when you can get over the clerk’s head and to the merchant himself,” chimed in the Boys’ & Children’s Clothing man, “when there is any graft going around, but it is a hard game to play when you must deal with a buyer who is the supreme judge. I once had an experience with a buyer down in California. I went into one of the big stores down there and jollied around with the buyer in my department. He said he would come over and look at my line. He took the hook so quickly that I ought to have been on to him to start with, but I didn’t. He came over to my sample room in the evening. Now that, you know, isn’t a very good time to buy clothing. Nothing is as good as daylight for that. He didn’t question my price or anything of that sort. He would look at a few things and then stop and talk horse with me for awhile. I don’t like to do business with that kind of a fellow. When I do business, I like to do business; when I talk horse I like to talk horse; and I want a man with me in the sample room who is interested in what he is doing. It is the busy man, anyway, that makes you a good customer–not the one with whom business is merely a side issue.