PAGE 6
Hiring And Handling Salesmen
by
“My chairman friend insisted upon putting me up for the night in a spare room in the dormitory; this saved my life.
“The next morning I joined the boys in chapel, and was very much surprised to find the entire student body and faculty clapping their hands when I became seated. This was certainly a new one on me. I turned to my chairman friend; he was grinning broadly as if he enjoyed the situation. What was I expected to do, for Heaven’s sake–get up and make a speech? My mind was relieved by the President addressing the boys about alien topics. I learned afterwards that it was an old custom with Phillips-Exeter to applaud when a stranger entered the chapel. This is especially appropriate in the case of an old ‘grad’ returning, but certainly disturbing to an outsider.
“I did further business with my friend, also, when he was at Harvard. He did such a smooth job on me that when I became manager of my house I sent for him when we had the first opening on the road. I asked him how he would like to come with us. He came. He has been with our company now for two years and is getting on fine.”
College boys as a rule are not looking for positions on the road, but if more of them would do so there would be more college graduates scoring a business success and more traveling men with the right sort of educational equipment. But they should begin young. While traveling on the road they would find many opportunities for self-advancement. The traveling man who will try can make almost anything he wishes of himself.
The head of the house must be on the lookout for the floater. In every city there are many professional job finders. About the only time they ever put up a good, strong line of conversation is when they talk for a job. After they get a good guaranteed salary they go to sleep until their contract is at an end, and then they hunt for another job. These are the chaps that the “old man” must look out for with a sharp eye.
When it is known that a good position in a house is open, scores of applications, by mail and in person, come in for the place from all kinds of men. I knew of one instance where a most capable head of a house thought well of one salesman who applied by letter. Before fully making up his mind about him, however, he sent a trusted man to look him up. He found that the man who made the application, while a capable salesman and a gentleman, was unfortunately a drunkard and a gambler.
Of this kind of man there are not so many. A man on the road who “lushes” and fingers chips does not last long. To be sure, most men on the road are cosmopolitan in their habits and they nearly all know, perhaps better than any other class of men, when to say, “no.”
No less important than hiring salesmen is the handling of them. The house spoils for itself many a good man after it gets him. The easiest way is by writing kicking letters. The man on the road is a human being. Generally he has a home and a family and friends. He is working for them, straining every nerve that he may do something for the ones he cherishes. He takes a deep and constant interest in his business. He feels that he is a part of the firm he works for and knows full well that their interest is his interest and that he can only succeed for himself by making a success for the firm. When, feeling all of this within himself, he gets a kicking letter because he has been bold enough to break some little business rule when he knows it should have been done, he grows discouraged.