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Hearts Behind The Order Book
by
“I happened to drop in, as I was not busy for a few minutes, while he was showing goods. I never like to go into a man’s sample room while he is waiting on any one. Often a new man on the road gets in the way of doing this and doesn’t know any better. Selling a bill of goods, even to an old customer, takes a whole lot of energy. No man likes to be interrupted while he is at it. When it comes to persuading a new man to buy of you, you have, frequently, a hard task. There are many reasons why a customer should not leave his old house. Maybe he is still owing money to the firm he has been dealing with and needs credit. Maybe the salesman for that firm is a personal friend. These are two things hard to overcome–financial obligations and friendship.
“At any rate, my clothing friend was having much difficulty. He was making the best argument he could, telling the customer it mattered not what firm he dealt with, that firm was going to collect a hundred cents on the dollar when his bill was due; and that any firm he dealt with would be under obligations to him for the business he had given to it instead of his being under obligations to the firm. He was also arguing against personal friendship and saying he would very soon find out whether the man he was dealing with was his friend or not if he quit buying goods from him. He was getting down to the hard pan argument that the merchant, under all circumstances, should do his business where he thought he could do it to best advantage to himself.
“The merchant would not start to picking out a line himself, so my friend laid on a table a line of goods and was, as a final struggle, trying to persuade the merchant to buy that selection, a good thing to do. It is often as easy to sell a merchant a whole line of goods as one item. But the merchant said no.
“Just as I started out of the room, in came a bell boy with a telegram. My clothing friend, as he read the message, looked as if he were hitched to an electric wire. He stood shocked–with the telegram in his hand–not saying a word. Then he turned to me, handed me the message and, without speaking, went over, laid down on the bed, and buried his face in a pillow. Poor fellow. I never felt so sorry for anybody in my life! The message told that his mother was dead.
“I asked the stubborn customer to come into the next room, where I showed him the message.
“‘After all, a “touch of pity makes the whole world akin”,’ the merchant said to me:
“‘Just tell your friend, when he is in shape again to talk business, that he may send me the line he picked out and that I really like it first rate.”
Sometimes the tragedies of the road show a brighter side. Once, an old time Knight of the Grip, said to me, as we rode together:
“Do you know, a touching, yet a happy thing, happened this morning down in Missoula?
“I was standing in my customer’s store taking sizes on his stock. I heard the notes of a concertina and soon, going to the front door, I saw a young girl singing in the street. In the street a good looking woman was pulling the bellows of the instrument. Beside her stood two girls–one of ten, another of about fourteen. They took turns at singing–sometimes in the same song.
“All three wore neat black clothes–not a spark of color about them except the sparkling keys of the concertina. They were not common looking, poorly clad, dirty street musicians. They were refined, even beautiful. The little group looked strangely out of place. I said to myself: ‘How have these people come to this?’